Hello Everyone,
I am currently developing an email flow that will be utilized by multiple Business Units (BUs). Each BU has specific acknowledgment messages, closed hours messages, emergency messages, etc. These messages are configured under canned responses, and substitutions such as agent ID and time of day are essential, with values passed from the flow.
However, we are facing a challenge with dynamically calling a canned response variable using a GET Response. Currently, we have to statically specify the library and response name, which is impractical for managing over 200 BUs using switch cases.
How can we achieve dynamic calling of canned responses while ensuring substitutions are performed correctly? Using canned responses is crucial for this process.
#Architect------------------------------
Nissin Kunjumon
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