sandrokan77 | 2019-07-03 20:29:24 UTC | #1
Hi all, we're using an Outbound preview campaign, and we need to find a solution for this problem:
- the PureCloud agent receive a record
- depending on a value of campaign field, the agent need to have a specific logo.
If the Campaign run on progressive mode, we could use a flow Architect and all it's ok; but for preview mode we don't find any solution.
Someone could help us? BR
tim.smith | 2019-07-03 20:29:18 UTC | #2
You could use an agent script with an image and get the image source from a variable. Populate the variable based on the image you want displayed. If the scripting tools don't do exactly what you want, you can always embed a web page of your own design and implement anything you want in that page.
sandrokan77 | 2019-07-04 07:32:29 UTC | #3
Thanks Tim, in our case we've a preview campaign so there isn't any strategy. We'll use a variable that will open a URL from a custom field. BR and many thanks.
system | 2019-08-04 07:32:31 UTC | #4
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