Nadav_Kremer | 2019-08-07 15:18:12 UTC | #1
Hi I want to have an empty contact list and a campaign with a queue attached to it. Then i want to push contacts dynamically to get dialed right now in a specific order each time. From what I saw about the sort columns of campaign this only affects on startup and on recycle but not when adding contacts mid work.
Is there a way to do this?
Thank you
tim.smith | 2019-08-07 20:49:10 UTC | #2
This forum is specific to API usage and custom integrations. Questions about general system configuration, like how to configure campaigns, is more appropriate for the PureCloud Community Forum or opening a case with PureCloud Care.
Nadav_Kremer | 2019-08-08 05:59:31 UTC | #3
This isn't a configuration question (though the answer might involve configuration changes) I want to have a queue connected to an empty list and use the bulk api to push contacts into the list to have them called by the queue. The thing i'm unsure of is how do I tell it using the bulk api the calling order of the contacts I just pushed
tim.smith | 2019-08-08 14:18:44 UTC | #4
You can use POST /api/v2/outbound/contactlists/{contactListId}/contacts to add contacts to a contact list, but the campaign's configuration is what determines which contacts from that list will be dialed.
Nadav_Kremer | 2019-08-11 06:16:39 UTC | #5
Again, from the documentation the campaign's sort column only applies on campaign start or recycle. How can I determine the call order when the campaign is already live and I'm pushing contacts dynamically?
system | 2019-09-11 06:16:40 UTC | #6
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
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