Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Dynamics 365 Custom Action - POST to create a Ticket (incident)

    Posted 03-06-2018 09:22
    No replies, thread closed.
    Hi,

    I have to generate a Ticket from Architect throught Custom Action

    Thanks
    Sergio

    ------------------------------
    Sergio Rota
    F1 Consulting & Services srl
    ------------------------------


  • 2.  RE: Dynamics 365 Custom Action - POST to create a Ticket (incident)

    Posted 04-09-2018 13:06
    No replies, thread closed.
    You will just need to create a new Custom Data Action based on your existing MS Dynamics Integration.... In the new action you will need to identify the API contracts on what data for the integration to expect to insert into Dynamics and the expected response. We only include "GET" actions with our standard integration package due to the wide options customer can require to write data into the remote system. We are going to be releasing some tutorials on this topic in the second half of the year.


    PureCloud Creating a Custom Data Action
    Create a custom action for integrations - PureCloud Resource Center

    MS Dynamics REST API:
    Create an entity using the Web API

    ------------------------------
    jack nichols
    Genesys - PureCloud Product Management
    ------------------------------



Related Content