Genesys Cloud - Main

Hello,

I can't get the information set in Dynamics when it comes to a set option type field.
I added a custom field in Dynamics called Civility which is an Option set containing different options : Mr, Mrs, Doctor ....
I can only retrieve the integer value but not the label.

In the request in JSON, I'm limited to the primitive types : string, integer, null, boolean.


any ideas to how to get the string value Mr, Mrs..  ?

Yours 





#ArchitectureandDesign
#DigitalChannels
#Implementation
#Integrations

------------------------------
Charaf Eddine Chemlal
Dimension Data France
------------------------------

Hey @Richard Schott, 

Any chance you could help with this question?

Thanks,

Matt​

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------

Original Message:
Sent: 05-09-2019 17:05
From: Charaf Eddine Chemlal
Subject: Dynamics Data Action issue

Hello,

I can't get the information set in Dynamics when it comes to a set option type field.
I added a custom field in Dynamics called Civility which is an Option set containing different options : Mr, Mrs, Doctor ....
I can only retrieve the integer value but not the label.

In the request in JSON, I'm limited to the primitive types : string, integer, null, boolean.


any ideas to how to get the string value Mr, Mrs..  ?

Yours





#ArchitectureandDesign
#DigitalChannels
#Implementation
#Integrations

------------------------------
Charaf Eddine Chemlal
Dimension Data France
------------------------------

Hello @Matt Lawson,

You need to add a header to your Data Action Request in order to get the string value of the Option Set not the integer.

the header : "Prefer": "odata.include-annotations=\"OData.Community.Display.V1.FormattedValue\"".


​


Hope that helps !

Yours

------------------------------
Charaf Eddine Chemlal
Dimension Data France
------------------------------

Original Message:
Sent: 05-20-2019 11:24
From: Matt Lawson
Subject: Dynamics Data Action issue

Hey @Richard Schott,

Any chance you could help with this question?

Thanks,

Matt​

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager

Original Message:
Sent: 05-09-2019 17:05
From: Charaf Eddine Chemlal
Subject: Dynamics Data Action issue

Hello,

I can't get the information set in Dynamics when it comes to a set option type field.
I added a custom field in Dynamics called Civility which is an Option set containing different options : Mr, Mrs, Doctor ....
I can only retrieve the integer value but not the label.

In the request in JSON, I'm limited to the primitive types : string, integer, null, boolean.


any ideas to how to get the string value Mr, Mrs..  ?

Yours





#ArchitectureandDesign
#DigitalChannels
#Implementation
#Integrations

------------------------------
Charaf Eddine Chemlal
Dimension Data France
------------------------------

What does your action configuration look like? 

The optionSet properties for Dynamics are a little odd, in that the value is structured to return an integer, but the description or name should return the string associated with that value: https://docs.microsoft.com/en-us/previous-versions/dynamicscrm-2016/developers-guide/mt788637%28v%3dcrm.8%29  I would think that modifying your config to point to either dynamicpropertyoptionname or dynamicpropertyoptiondescription should yield what you're looking for.

------------------------------
Richard Schott
Genesys - Employees
------------------------------

Original Message:
Sent: 05-09-2019 17:05
From: Charaf Eddine Chemlal
Subject: Dynamics Data Action issue

Hello,

I can't get the information set in Dynamics when it comes to a set option type field.
I added a custom field in Dynamics called Civility which is an Option set containing different options : Mr, Mrs, Doctor ....
I can only retrieve the integer value but not the label.

In the request in JSON, I'm limited to the primitive types : string, integer, null, boolean.


any ideas to how to get the string value Mr, Mrs..  ?

Yours





#ArchitectureandDesign
#DigitalChannels
#Implementation
#Integrations

------------------------------
Charaf Eddine Chemlal
Dimension Data France
------------------------------