Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  e-mail bulk deletion tool

    Posted 04-07-2020 15:12
    No replies, thread closed.
    Hi,

    One of our customers have received thousands of e-mails in the last weeks and due to the pandemic restrictions set by the local authorities,  they are requesting to be able to delete (may be using a date criteria; i.e.: all mails received before april 1st. 2020) many of these e-mails which cannot be processed now.

    Saw that there is another post / question, asking to have this ability on Genesys Cloud, but the answer sent in 2017, was negative (no way to do this):

    https://community.genesys.com/digestviewer29/viewthread?GroupId=19&MID=2977&CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=digestviewer

    Is there any tool to delete all these waiting e-mails as per the final customer request?

    Thanks

    Best regards

    #Ask Me Anything (AMA)
    #DigitalChannels
    #SystemAdministration

    ------------------------------
    Jorge Marcelo Negri
    Senior Project Consultant
    Genesys PureCloud Certified Associate
    In Motion Argentina
    Ciudad Autónoma de Buenos Aires
    Argentina
    ------------------------------


  • 2.  RE: e-mail bulk deletion tool
    Best Answer

    Posted 04-07-2020 15:56
    No replies, thread closed.
    Look at https://community.genesys.com/digestviewer29/viewthread?GroupId=19&MessageKey=5ffefb68-08e8-435f-ad33-5a475f8f49b8&CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=digestviewer

    Jim Crespino's comments include a link to code he put on GitHub that can be used to disconnect emails in a queue for a date range.

    ------------------------------
    George Ganahl GCP (Genesys Cloud), ICCE
    Principal Technology Consultant
    Genesys
    ------------------------------

    Original Message


  • 3.  RE: e-mail bulk deletion tool

    Posted 04-07-2020 16:46
    No replies, thread closed.
    Thanks again George!

    Regards


    ------------------------------
    Jorge Marcelo Negri
    Senior Project Consultant
    Genesys PureCloud Certified Associate
    In Motion Argentina
    Ciudad Autónoma de Buenos Aires
    Argentina
    ------------------------------

    Original Message


  • 4.  RE: e-mail bulk deletion tool

    Posted 04-08-2020 07:43
    No replies, thread closed.
    My pleasure! 

    I used it for one of my development orgs (in the production environment) which had a glitch and ended up with over 70,000 emails in queue. It should work for your needs.

    ------------------------------
    George Ganahl GCP (Genesys Cloud), ICCE
    Principal Technology Consultant
    Genesys
    ------------------------------

    Original Message


  • 5.  RE: e-mail bulk deletion tool

    Posted 04-08-2020 19:44
    No replies, thread closed.

    The tool worked perfectly!

    Thanks again George for your quick reply and answer and also to Jim Crispino for sharing this with the Community.

    Regards




    ------------------------------
    Jorge Marcelo Negri
    Senior Project Consultant
    Genesys PureCloud Certified Associate
    In Motion Argentina
    Ciudad Autónoma de Buenos Aires
    Argentina
    ------------------------------

    Original Message


Related Content