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Hi, I'm new to Genesys and am trying to setup a simple call demo. I've followed all the instructions in the documentation to create this demo, outlining the steps below:

1. Admin-> Genesys Cloud Voice -> Number Management: Purchased new phone numbers
2. Admin -> Telephony->Sites: Create a site and configure it to use Cloud Media Services for WebRTC phones, created a base setting and assigned the base setting to this site
3. Admin > Telephony > Trunks > External Trunks: verified that the PureCloud Voice - AWS trunk is in service
4. Admin ->Telephony->Phone Management->Phones: setup a webRTC phone and assigned it to myself

However the status of the phone is non-operational with the specified reason being that no edge is assigned to the site. I'm stuck as I have no way to actually create an edge given that I am using Genesys Voice Cloud.

Hi Prateek Saxena,

We also encountered this issue this week and contacted our CSM, who resolved it within hours.  They stated that they have fixed a bug for the organization.  You could also contact your CSM to resolve this.

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Orhun Sahin
Software Development Engineer
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