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  • 1.  Edge pairing

    Posted 11-04-2020 16:52
    No replies, thread closed.
    Hi,

    We are moving a edge to a new rremotet data center.  Here is my original plan but get stuck on step 3.

    1. Physically moved the edge to the new data center
    2. Delete and unpair the edge thru API
    3. Provision the edge w/ the same pairing id and different ip config in PureCloud to create the package file
    4. Insert USB to the edge w/ the package file

    Somehow on step 3, it doesn't give me the package zip file.  It looks like it is trying to connect to the edge.  Since the edge is in new data center, it doesn't have connection to the cloud.  One more thing...we don't have a lcd display in this remote data center.

    Any suggestions?

    Thanks,
    Ed
    #Telephony

    ------------------------------
    Edward Wu
    BANK OF HAWAII
    ------------------------------


  • 2.  RE: Edge pairing

    Posted 11-05-2020 02:09
    No replies, thread closed.
    Hi, Edward,

    This is almost impossible without an LCD display.

    I have option 1 - Find/share the LCD display with your other edge, then try the factory reset the edge. Then repeat step 3.

    The other option or hope is the iLO access. This may need to work with Genesys Care to ask for the edge credential.

    Look luck to you.


    ------------------------------
    Johnson Lu
    MFE International Pte Ltd.
    ------------------------------

    Original Message


  • 3.  RE: Edge pairing

    Posted 11-11-2020 09:34
    No replies, thread closed.
    It seems like you should have had the ability to download the package prior to it attempted to pair.  The instructions are linked below - when you added the Edge did you ever get to step 10?

    https://help.mypurecloud.com/articles/pair-edge-using-usb-flash-drive-lcd/

    Also, an LCD is recommended if you have one available.  If not, I would also suggest to make sure you power on the Edge and give it time to start up prior to inserting the USB key with the package file.
    ​

    ------------------------------
    Phil Whitener
    Genesys - Employees
    ------------------------------

    Original Message


  • 4.  RE: Edge pairing

    Posted 11-11-2020 09:48
    No replies, thread closed.
    Hi Phil

    I got to step 15 but it just doesn't generate the zip file for me.  I had provisioned new edges before and never had this issue.  I had a feeling it was because this pairing Id existed before so instead of creating the zip file, it tried to connect it.  But again I had already unpaired and deleted the edge from API.  So not sure why it didn't allow me to create the zip file.

    Thanks

    ------------------------------
    Edward Wu
    BANK OF HAWAII
    ------------------------------

    Original Message


  • 5.  RE: Edge pairing

    Posted 11-11-2020 09:56
    No replies, thread closed.
    Which browser are you using?  Perhaps try a different variety (Chrome) or the Desktop App. https://help.mypurecloud.com/articles/desktop-app/

    ------------------------------
    Phil Whitener
    Genesys - Employees
    ------------------------------

    Original Message


  • 6.  RE: Edge pairing

    Posted 11-11-2020 12:36
    No replies, thread closed.
    Hi Phil,
    I did try both chrome and desktop app and the result was the same.
    Thanks,

    ------------------------------
    Edward Wu
    BANK OF HAWAII
    ------------------------------

    Original Message


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