Genesys Cloud - Main

Hello,

I'm currently in the initial configuration and roll-out phase of PureCloud. I'm configuring our phone infrastructure (we plan on only using softphones). Will I need to spin up a virtual edge in order to get calling functional? We have a small environment. No more than 10 users, but I can't seem to associate my softphone with my computer and it seems to be because of the lack of Edges in my environment. 

Because I would prefer to keep all of our PureCloud infrastructure in the cloud, it would be ideal to not have to use an edge. We don't need the functionality that the edge provides. 

Do I need the Edge installed?

Thanks!

------------------------------
Alex Meyer
Sonic Foundry, Inc.
------------------------------

Yes, a PureCloud Edge is required in order to have any telephony capability in PureCloud.
About Telephony - PureCloud Resource Center

If you wish, you can look into PureCloud Voice for your telco provider, and your edge would be in the cloud.
About PureCloud Voice - PureCloud Resource Center

Otherwise, you might consider an Edge Micro for your site.
About Edge hardware - PureCloud Resource Center

------------------------------
George Ganahl
Principal Technology Consultant
Genesys
------------------------------

Original Message:
Sent: 04-11-2018 12:32
From: Alex Meyer
Subject: Edge Required?

Hello,

I'm currently in the initial configuration and roll-out phase of PureCloud. I'm configuring our phone infrastructure (we plan on only using softphones). Will I need to spin up a virtual edge in order to get calling functional? We have a small environment. No more than 10 users, but I can't seem to associate my softphone with my computer and it seems to be because of the lack of Edges in my environment.

Because I would prefer to keep all of our PureCloud infrastructure in the cloud, it would be ideal to not have to use an edge. We don't need the functionality that the edge provides.

Do I need the Edge installed?

Thanks!

------------------------------
Alex Meyer
Sonic Foundry, Inc.
------------------------------

Thats good to know, we are going to be using PureCloud Voice for our Telco Provider so it looks like we don't need to build an edge server.

Thanks!

------------------------------
Alex Meyer
Sonic Foundry, Inc.
------------------------------

Original Message:
Sent: 04-11-2018 17:08
From: George Ganahl
Subject: Edge Required?

Yes, a PureCloud Edge is required in order to have any telephony capability in PureCloud.
About Telephony - PureCloud Resource Center

If you wish, you can look into PureCloud Voice for your telco provider, and your edge would be in the cloud.
About PureCloud Voice - PureCloud Resource Center

Otherwise, you might consider an Edge Micro for your site.
About Edge hardware - PureCloud Resource Center

------------------------------
George Ganahl
Principal Technology Consultant
Genesys

Original Message:
Sent: 04-11-2018 12:32
From: Alex Meyer
Subject: Edge Required?

Hello,

I'm currently in the initial configuration and roll-out phase of PureCloud. I'm configuring our phone infrastructure (we plan on only using softphones). Will I need to spin up a virtual edge in order to get calling functional? We have a small environment. No more than 10 users, but I can't seem to associate my softphone with my computer and it seems to be because of the lack of Edges in my environment.

Because I would prefer to keep all of our PureCloud infrastructure in the cloud, it would be ideal to not have to use an edge. We don't need the functionality that the edge provides.

Do I need the Edge installed?

Thanks!

------------------------------
Alex Meyer
Sonic Foundry, Inc.
------------------------------

Are there any particular reason why you will be using softphones and not WebRTC?

------------------------------
Patrick Giørtz
Atea AS
------------------------------

Original Message:
Sent: 04-11-2018 12:32
From: Alex Meyer
Subject: Edge Required?

Hello,

I'm currently in the initial configuration and roll-out phase of PureCloud. I'm configuring our phone infrastructure (we plan on only using softphones). Will I need to spin up a virtual edge in order to get calling functional? We have a small environment. No more than 10 users, but I can't seem to associate my softphone with my computer and it seems to be because of the lack of Edges in my environment.

Because I would prefer to keep all of our PureCloud infrastructure in the cloud, it would be ideal to not have to use an edge. We don't need the functionality that the edge provides.

Do I need the Edge installed?

Thanks!

------------------------------
Alex Meyer
Sonic Foundry, Inc.
------------------------------

Hello, 

After reviewing the different options, we will be going with WebRTC. Do I need an edge server for this? I'm planning on using PureCloud Voice, just waiting on the agreement to append so we can start deploying this.

Thanks!
Alex

------------------------------
Alex Meyer
Sonic Foundry, Inc.
------------------------------

Original Message:
Sent: 04-12-2018 02:59
From: Patrick Giørtz
Subject: Edge Required?

Are there any particular reason why you will be using softphones and not WebRTC?

------------------------------
Patrick Giørtz
Atea AS

Original Message:
Sent: 04-11-2018 12:32
From: Alex Meyer
Subject: Edge Required?

Hello,

I'm currently in the initial configuration and roll-out phase of PureCloud. I'm configuring our phone infrastructure (we plan on only using softphones). Will I need to spin up a virtual edge in order to get calling functional? We have a small environment. No more than 10 users, but I can't seem to associate my softphone with my computer and it seems to be because of the lack of Edges in my environment.

Because I would prefer to keep all of our PureCloud infrastructure in the cloud, it would be ideal to not have to use an edge. We don't need the functionality that the edge provides.

Do I need the Edge installed?

Thanks!

------------------------------
Alex Meyer
Sonic Foundry, Inc.
------------------------------

PureCloud Voice will include an Edge in the cloud. You will not need to purchase or lease an Edge for on-premises.

------------------------------
George Ganahl
Principal Technology Consultant
Genesys
------------------------------

Original Message:
Sent: 04-12-2018 11:29
From: Alex Meyer
Subject: Edge Required?

Hello,

After reviewing the different options, we will be going with WebRTC. Do I need an edge server for this? I'm planning on using PureCloud Voice, just waiting on the agreement to append so we can start deploying this.

Thanks!
Alex

------------------------------
Alex Meyer
Sonic Foundry, Inc.

Original Message:
Sent: 04-12-2018 02:59
From: Patrick Giørtz
Subject: Edge Required?

Are there any particular reason why you will be using softphones and not WebRTC?

------------------------------
Patrick Giørtz
Atea AS

Original Message:
Sent: 04-11-2018 12:32
From: Alex Meyer
Subject: Edge Required?

Hello,

I'm currently in the initial configuration and roll-out phase of PureCloud. I'm configuring our phone infrastructure (we plan on only using softphones). Will I need to spin up a virtual edge in order to get calling functional? We have a small environment. No more than 10 users, but I can't seem to associate my softphone with my computer and it seems to be because of the lack of Edges in my environment.

Because I would prefer to keep all of our PureCloud infrastructure in the cloud, it would be ideal to not have to use an edge. We don't need the functionality that the edge provides.

Do I need the Edge installed?

Thanks!

------------------------------
Alex Meyer
Sonic Foundry, Inc.
------------------------------