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  • 1.  Edges

    Posted 08-17-2018 11:45
    No replies, thread closed.
    Hello all, I need to know 1. how many phone lines per edge 2. what happens if one or more edges go down 3. what the line ratio is, meaning if it is set 25 to 1 agent, whats the max amount of agents we can have on each edge ?

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    Steve Palmer
    Executive Energy Management, LLC
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  • 2.  RE: Edges

    Posted 08-20-2018 05:59
    No replies, thread closed.
    ​Hi Steve,

    Regarding your first point I have raised an idea for PureCloud to show this metric, would be great to get some more votes to get this feature!

    PCTEL-I-102 - The Edge to show connected phones Metric

    https://purecloud.ideas.aha.io/ideas/PCTEL-I-102

    PureCloud Ideas Lab
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    Thanks Luke

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    Luke Mitchell
    G3 Comms Ltd
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    Original Message


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