Hello 

We have a data action that sends SMS to clients if we give them the phone number

We want to use this data action in a rule to send SMS to customers who do not answe

But in the contact list we have the phone field with a 2 in front of the number.

Do you know any way to automatically edit this field in the contact list? We would have to eliminate the number that appears in front
2XXXXXXXXXX and leave it
XXXXXXXXXX

For our data action to work

We have tried to perform action on the same data but we can only check it and not edit it.

We believe that the fastest and easiest thing is to automatically create another column in the contact list but in 2 front of the phone

Thank you

Hello Juan, 

While I believe you already thought of the easiest way you could also do something like whats mentioned here. 

Cheers, 

Hello 

We have a data action that sends SMS to clients if we give them the phone number

We want to use this data action in a rule to send SMS to customers who do not answe

But in the contact list we have the phone field with a 2 in front of the number.

Do you know any way to automatically edit this field in the contact list? We would have to eliminate the number that appears in front
2XXXXXXXXXX and leave it
XXXXXXXXXX

For our data action to work

We have tried to perform action on the same data but we can only check it and not edit it.

We believe that the fastest and easiest thing is to automatically create another column in the contact list but in 2 front of the phone

Thank you

Thanks for your comment

I've been checking the thread you mentioned but I don't see how I can use it.

We do not get to have a call (that we have in queue) since the client does not respond to that call and in those cases where we want to send the SMS

I have tried in the rule to create two actions 

one to modify the telephone column 

another to send the SMS

But modifying the value only allows me to enter literal values, not formulas.

Hello Juan, 

While I believe you already thought of the easiest way you could also do something like whats mentioned here. 

Cheers, 

Hello 

We have a data action that sends SMS to clients if we give them the phone number

We want to use this data action in a rule to send SMS to customers who do not answe

But in the contact list we have the phone field with a 2 in front of the number.

Do you know any way to automatically edit this field in the contact list? We would have to eliminate the number that appears in front
2XXXXXXXXXX and leave it
XXXXXXXXXX

For our data action to work

We have tried to perform action on the same data but we can only check it and not edit it.

We believe that the fastest and easiest thing is to automatically create another column in the contact list but in 2 front of the phone

Thank you