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  • 1.  Edit phone contact list

    Posted 10-09-2024 10:44
    No replies, thread closed.

    Hello 

    We have a data action that sends SMS to clients if we give them the phone number

    We want to use this data action in a rule to send SMS to customers who do not answe

    But in the contact list we have the phone field with a 2 in front of the number.

    Do you know any way to automatically edit this field in the contact list? We would have to eliminate the number that appears in front
    2XXXXXXXXXX and leave it
    XXXXXXXXXX

    For our data action to work

    We have tried to perform action on the same data but we can only check it and not edit it.

    We believe that the fastest and easiest thing is to automatically create another column in the contact list but in 2 front of the phone

    Thank you


    #Outbound

    ------------------------------
    Juan Carlos Fernandez
    Admiral Intermediary Services, S.A.U.
    ------------------------------


  • 2.  RE: Edit phone contact list
    Best Answer

    Posted 10-09-2024 12:04
    No replies, thread closed.

    Hello Juan, 

    While I believe you already thought of the easiest way you could also do something like whats mentioned here. 

    Cheers, 



    ------------------------------
    Cameron Tomlin
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------



  • 3.  RE: Edit phone contact list

    Posted 10-10-2024 05:03
    No replies, thread closed.

    Thanks for your comment


    I've been checking the thread you mentioned but I don't see how I can use it.

    We do not get to have a call (that we have in queue) since the client does not respond to that call and in those cases where we want to send the SMS

    I have tried in the rule to create two actions 

    one to modify the telephone column 

    another to send the SMS

    But modifying the value only allows me to enter literal values, not formulas.



    ------------------------------
    Juan Carlos Fernandez
    Admiral Intermediary Services, S.A.U.
    ------------------------------

    Original Message


  • 4.  RE: Edit phone contact list

    Posted 10-23-2024 11:09
    No replies, thread closed.

    Hello Juan, 

    Did you get this figured out?

    Cheers, 



    ------------------------------
    Cam
    Online Community Manager/Moderator
    ------------------------------

    Original Message


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