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  • 1.  Email Attachment Encryption

    Posted 4 days ago

    Is anyone using a solution for encrypting email attachments (both inbound and outbound) for threaded emails? 


    #Integrations
    #Uncategorized

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    S Kelley
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  • 2.  RE: Email Attachment Encryption

    Posted 4 days ago

    Hi Sherman,

    From what I found, Genesys Cloud doesn't natively provide attachment encryption for outbound emails. The accepted answer in the community suggests using a custom SMTP server (or another secure email gateway) to handle outbound encryption:

    https://community.genesys.com/discussion/file-encryption 

    The Resource Center also notes that while conversations are encrypted in transit and at rest within Genesys Cloud, once an email leaves Genesys Cloud, encryption is not guaranteed. If encrypted email delivery is required, Genesys recommends using your own SMTP server:

    https://help.genesys.cloud/faqs/how-do-i-ensure-my-emails-are-encrypted/ 

    I couldn't find anything specific around encrypting both inbound and outbound attachments while maintaining threaded emails, so hopefully someone from the community who has implemented this can share their approach.



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    Phaneendra
    Technical Solutions Consultant
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  • 3.  RE: Email Attachment Encryption

    Posted 4 days ago
    Hi Sherman,
     
    Phaneendra covered the outbound scenario well. One additional consideration is that transport encryption and attachment-level encryption are separate requirements.
     
    The Custom SMTP Server integration supports outbound email using TLS 1.2 or 1.3 through STARTTLS or SMTPS. However, I could not find official documentation confirming native file-level attachment encryption or bidirectional encryption and decryption for threaded inbound and outbound emails.
     
    For an external gateway solution, it would also be important to preserve the In-Reply-To and References headers, since Genesys Cloud uses them to maintain the email thread.
     
    It may help to clarify whether the requirement is S/MIME or PGP message encryption, password-protected attachments, or another type of file-level encryption, since each would require a different architecture.
     
    References:
    https://help.genesys.cloud/faqs/how-do-i-ensure-my-emails-are-encrypted/
     
    https://help.genesys.cloud/articles/configure-and-activate-the-custom-smtp-server-integration/
     
    https://help.genesys.cloud/articles/about-acd-email-routing/
     
    I hope this helps.


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    Raphael Poliesi
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