Stian.A.Fiskebeck | 2022-08-31 08:44:07 UTC | #1
Our customer wants to forward some of their incoming mail to an external address. There is no tool in Architect that can do this, so the only way is to actually answer the incoming email and manually forward it.
There is an idea on the subject: https://genesyscloud.ideas.aha.io/ideas/DIG-I-30 but not sure if dev on that has started.
Is there any other way to automate forwarding If not in Genesys cloud, then maybe there is a 3rd party app that can be used?
/Stian
tim.smith | 2022-09-19 16:28:24 UTC | #2
I believe a common practice is to have your mail server administrator to set up a rule on your server that will do the forwarding for all incoming mail to the target address.
system | 2022-10-20 16:28:45 UTC | #3
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