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  • 1.  Email Delivery receipts in agent's reply

    Posted 06-12-2024 14:37
    No replies, thread closed.

    Hi community,

    I see this article (Email delivery receipts - Genesys Cloud Resource Center (mypurecloud.com)) mentioning that email delivery receipts is possible, but its missing me something to find this information correctly because in the interactions view i cannot see the delivery receipts in the answers of the agents. Is it only for outbound campaigns? Is it missing some configuration from the email server side?

    Thanks in advanced,


    #Outbound
    #Reporting/Analytics

    ------------------------------
    Nuno Paulo
    ------------------------------


  • 2.  RE: Email Delivery receipts in agent's reply
    Best Answer

    Posted 06-17-2024 01:08
    No replies, thread closed.

    From what I know and have experienced, that is correct - only for campaigns at the moment.  I suggest you vote and comment on this idea: Detailed mail delivery reporting and | Genesys Cloud Ideas Portal (aha.io)



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Email Delivery receipts in agent's reply

    Posted 06-17-2024 11:40
    No replies, thread closed.

    Hi Robert,

    Voted.

    Thank you so much



    ------------------------------
    Nuno Paulo
    ------------------------------

    Original Message


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