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Email external participant name

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  • 1.  Email external participant name

    Posted 04-20-2020 20:54
    No replies, thread closed.
    Is there a way to overwrite external participant name of an email interaction?  We have emails coming from a sharepoint form so the external participant is always the name of the email address that form uses.  We want to see if we can read the content of the email and overwrite the external participant name
    #ArchitectureandDesign

    ------------------------------
    Edward Wu
    BANK OF HAWAII
    ------------------------------


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