Troy | 2019-02-14 14:48:17 UTC | #1
We have a customer that wants emails including canned responses to be in a specific Font. Arial 11. Is there anyway to set Emails and Canned Responses to use a specific font? If so is this set in PureCloud or the browser or do we have to do this in html then upload the responses using the API's?
Becky_Powell | 2019-02-14 23:16:58 UTC | #2
Hi Troy. I would recommend that you first ask the Community Forum to see if there's a way to do this in the PureCloud UI.
Best, Becky
Troy | 2019-02-21 21:44:41 UTC | #3
Hi Becky, Sorry for the late reply. I did look in the user forum and the questions was asked a while ago with no reply. That's why I tried this developer forum. I have tried changing the default font in chrome but it did not seems to work.
https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=19&MessageKey=4a0d29f7-d007-44b8-b152-58237cbd7eda&CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=digestviewer
Becky_Powell | 2019-02-22 20:15:13 UTC | #4
Hi there Troy,
I am so sorry that the community post has not yet been answered. I have just reached out to our Community Manager for assistance in getting a response to this question. Stay tuned - and thanks for your patience.
Best, Becky
anon39326996 | 2019-02-22 20:27:39 UTC | #5
There's currently not a way to select a specific font, it would be an enhancement that you can submit on our ideas site. https://purecloud.ideas.aha.io/ideas
system | 2019-03-25 20:27:41 UTC | #6
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 4583