Hi All

We have a customer who is heavily reliant on email for event bookings etc etc ,they use a combination of email ninja and interactions view

major pain point is that any customer responses peg back to the original interaction start date , that could be a year in the past wedding planning and so on

Is there any way to update the date and time through architect to reflect the most recent response?

Thanks.

I think it would be tough in native Genesys. You can try using something like the AppFoundry app below where you have a lot of flexibility in how emails are processed:

https://appfoundry.genesys.com/filter/genesyscloud/listing/59c44a27-fb86-4806-8640-18a99c7f544f