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  • 1.  Email Interactions Log

    Posted 04-06-2017 05:44
    No replies, thread closed.

    Hi,

    Can Emails sent as a Non-ACD interaction (agent initiates the interaction not the customer), be logged similar or saved similar to the "call history" log area for calls on each agents interface. 

     

    Currently any ACD or Non-ACD call that comes in is visible here. But there is no where (i have found) for the agent to see their email interactions. 

     

    I know as Admin/Supervisors we can see it via interactions but not for the individual agents. 

     

    Many thanks

    Jason



  • 2.  RE: Email Interactions Log

    Posted 04-07-2017 14:41
    No replies, thread closed.

    Thanks for the feedback Jason! This is not possible today - like you mentioned, the outbound emails are shown in the Interactions menu today. I will note this as an enhancement request in our backlog. Thanks!



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