Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Email org domains

    Posted 03-17-2021 06:54
    No replies, thread closed.
    Hi Guys,

    New to the platform and currently in the middle of a global deployment for Voice/Email.

    Is there a way to increase the number of domains that can be associated within Genesys cloud for outbound mail only?

    I'm currently using the purecloud domain to route inbound mail but i'm looking to manipulate the outbound addresses based on country/market and the customer has many domains within the estate.

    Thanks
    #Implementation


  • 2.  RE: Email org domains

    Posted 03-17-2021 15:18
    No replies, thread closed.
    You can request additional domains to be added if you have a genuine reason. Talk to support

    ------------------------------
    Will Bellerby
    Pyrios NZ Ltd
    ------------------------------



  • 3.  RE: Email org domains

    Posted 03-18-2021 10:20
    Edited by Paul Dittrich 03-18-2021 10:48
    No replies, thread closed.
    The default domain limit is awfully low out of the box. Like Will said if you open a support ticket it shouldn't be a probably to get it bumped. 

    We had a large customer with hundreds of licenses and 60+ domains and it also wasn't an issue. I suspect Genesys just wants to make sure someone isn't trying to resell services.
    Original Message


  • 4.  RE: Email org domains

    Posted 03-18-2021 10:28
    No replies, thread closed.
    We have an AWS imposed limit of 10k domains across a region, so we intentionally keep the default value low but as folks mentioned it's not an issue to increase the amount upon request.

    ------------------------------
    Lucie DeCristofaro
    Genesys - Employees
    ------------------------------

    Original Message


  • 5.  RE: Email org domains

    Posted 03-18-2021 10:42
    No replies, thread closed.
    Ah, interesting... we won't need that kind of number but good to know.

    I'll get a ticket raised

    Thanks


  • 6.  RE: Email org domains

    Posted 03-18-2021 10:42
    No replies, thread closed.
    Top man, thanks Paul


  • 7.  RE: Email org domains

    Posted 03-18-2021 10:41
    No replies, thread closed.
    Perfect, thanks for the reply


Related Content