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  • 1.  Email Parking Issue

    Posted 05-06-2025 11:27
    No replies, thread closed.

    Hi Team,

    I can't able to park the email event though i have the necessary permissions are added.

    Is there anything else i need to check rather than the permission below?

    • Conversation > Email > Parking permission
    • Conversation > Communication > BlindTransfer permission

    Thanks.


    #ArchitectureandDesign
    #Implementation
    #Routing(ACD/IVR)

    ------------------------------
    Haridass Sarangan
    ------------------------------


  • 2.  RE: Email Parking Issue
    Best Answer

    Posted 05-06-2025 14:39
    No replies, thread closed.

    Hello Haridass,

    If you have those permissions assigned, there should be no issue. I would recommend verifying that you have the role where those permissions are assigned, log out, and then log back into Genesys Cloud.



    ------------------------------
    Jason Kleitz
    Online Community Manager/Moderator
    ------------------------------

    Original Message


  • 3.  RE: Email Parking Issue

    Posted 05-06-2025 23:10
    No replies, thread closed.

    Hi Jason Kleitz,

    Thanks for your response,

    Now i can able to park the email but ,If i pull that email it went to my current interaction but the content tab is loading i can't able to view the content.

    Is there any network issues,Because for Agent1 its working i can able to pull it view the content but for Agent2 while pulling the content is loading

    Agent1 and Agent2 has same permissions assigned



    ------------------------------
    Haridass Sarangan
    ------------------------------

    Original Message


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