Hi,
Could you elaborate on this statement ?
However, our messaging team have advised this won't work due to the way SMTP integration works.
SMTP integration supports 3 authentication mechanisms:
- Basic auth (user/password)
- OAUTH ROPC
- OAUTH credentials flow
If you're using Microsoft server, this article should get you on track.
https://learn.microsoft.com/en-us/defender-office-365/email-authentication-dkim-configure
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Regards,
V.P.
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Original Message:
Sent: 08-19-2025 03:46
From: Gita Jogia
Subject: Email Routing - for outbound emails via Custom SMTP integration can DKIM be used
DKIM is already setup on our servers. However, our messaging team have advised this won't work due to the way SMTP integration works.
Does anyone know if they have successfully had authentication working through Custom SMTP integration?
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Gita Jogia
Voice Consultant – IT Services
Original Message:
Sent: 08-18-2025 09:02
From: Jan Heinonen
Subject: Email Routing - for outbound emails via Custom SMTP integration can DKIM be used
DKIM is something you would configure on your SMTP server since that is sending the e-mails.
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Jan Heinonen
Contact Center Specialist
GlobalConnect AB
Original Message:
Sent: 08-14-2025 07:19
From: Gita Jogia
Subject: Email Routing - for outbound emails via Custom SMTP integration can DKIM be used
when sending Outbound emails from Genesys we are using Custom SMTP Integration.(Not using Genesys AWS SES) For email authentication when using Custom SMTP Integration, it uses SPF and DMARC. It doesn't use DKIM. Is there any way to use DKIM and Custom SMTP Integration?
#DigitalChannels
#Security
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Gita Jogia
Voice Consultant – IT Services
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