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  • 1.  Email triggers an outbound call to a list of numbers

    Posted 04-24-2023 18:05
    No replies, thread closed.

    Hi,

    We are trying to implement a solution for on-call personnel where, when an email comes in to a specific mailbox, it will trigger an outbound call to a list of numbers. I have been looking into the inbound email flow but I could not find a way to switch from email flow to an outbound flow. In PureConnect, this can be achieved by creating a custom handler where you have an incoming email initiator and then use the place a call tool. I'm not sure if there is something like this in GenCloud but if there is, I'd appreciate if you can provide me some ideas on how to implement this.

    Thank you.


    #Implementation
    #Outbound
    #Routing(ACD/IVR)

    ------------------------------
    Peter Alsado
    EPCOR Utilities Inc
    ------------------------------


  • 2.  RE: Email triggers an outbound call to a list of numbers

    Posted 04-25-2023 19:02
    No replies, thread closed.

    Hi Peter,

    You could have an agentless outbound campaign running and add the numbers to the contact list from the inbound e-mail flow when it receives an e-mail.

    This was the first example that came to mind that you can use parts of
    https://developer.genesys.cloud/blueprints/automated-callback-blueprint/



    ------------------------------
    Jan Heinonen
    Contact Center Specialist
    GlobalConnect AB
    ------------------------------



  • 3.  RE: Email triggers an outbound call to a list of numbers

    Posted 06-12-2023 15:06
    No replies, thread closed.

    Hi Jan,

    Thank you so much for the reference that you provided. I was able to use some of the parts to develop the solution that I was trying to create especially the data action that add contacts to contact list. That was exactly what I was looking for. 

    Again, thank you. 



    ------------------------------
    Peter Alsado
    EPCOR Utilities Inc
    ------------------------------

    Original Message


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