Hi community
In our business, we've noticed that many customers are sending us emails containing an attachment which is, in fact, another email itself (in .eml format). The issue we're encountering is that when we download these as an interaction, the content of the second email isn't visible. We can only view it when we're interacting with it directly, but the format appears to be incompatible upon download.
We're aware that other formats are often recommended, but we were wondering if anyone had any suggestions for viewing this content?
Thanks
#DigitalChannels------------------------------
ANA BELEN ALONSO VIDALES
CTI
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