mahesh_pillai | 2021-12-09 09:27:50 UTC | #1
Hi,
Is it possible for the agents to save the emails routed to them in their personal workbin. Once the email is routed to agents, agents should be able to put that into a workbin and later come back and work on it. Is this feature available with Genesys Cloud?
Regards, Mahesh
system | 2022-01-09 09:28:24 UTC | #2
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