Genesys Cloud - Main

Has anyone found a good solution for email's from within a web portal? Is it possible to send and receive emails through APIs that isn't the third party email API so agent's have a UI to do the email in and topic analyses takes place etc.

Use case is customers log in to the company web portal, and from within it send a secure message to the contact centre, without using email infrastructure.

So can this be done, sending the email to be routed and handled in Genesys as an email?

Or would you need to create dummy inboxes to send email from and send replies to then use event triggers to do the API calls?

Or is Open Messaging the way to go? And does Text and Speech analytics support Open Messaging? And any idea when quick replies are coming to open messaging?

Hi - have you considered Web Messaging for this use-case? 

Has anyone found a good solution for email's from within a web portal? Is it possible to send and receive emails through APIs that isn't the third party email API so agent's have a UI to do the email in and topic analyses takes place etc.

Use case is customers log in to the company web portal, and from within it send a secure message to the contact centre, without using email infrastructure.

So can this be done, sending the email to be routed and handled in Genesys as an email?

Or would you need to create dummy inboxes to send email from and send replies to then use event triggers to do the API calls?

Or is Open Messaging the way to go? And does Text and Speech analytics support Open Messaging? And any idea when quick replies are coming to open messaging?