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Embed salesforce components as iframe in Script or Interaction Widget

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  • 1.  Embed salesforce components as iframe in Script or Interaction Widget

    Posted 12-17-2021 23:18
    No replies, thread closed.
    I am looking for some solutions to embed Salesforce components (such as Cases, Leads, Opportunity) as iframe in Script or as Interaction Widget.
    Can Salesforce apps/pages be embedded in Purecloud anyhow in Scripts or Widgets? If yes, then how?
    #Ask Me Anything (AMA)
    #Implementation
    #Integrations

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    Maloy Karmakar
    British Telecommunications PLC
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  • 2.  RE: Embed salesforce components as iframe in Script or Interaction Widget

    Posted 12-20-2021 09:21
    No replies, thread closed.
    Generally, Salesforce restricts the ability to iFrame their UI using the x-frame security directive to prevent their web assets from being rendered in a different domain.  In order to display information from the Salesforce platform, you would need to develop your own web app that authenticates with Salesforce and interacts with the Salesforce API.  One example within the Genesys Cloud platform is Data Actions, which can interact with the Salesforce API and provide the responses for display within a Script.

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    Richard Schott
    Genesys - Employees
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