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  • 1.  Embeddable Framework Script Button is not working in Iframe

    Posted 01-27-2026 15:38

    We have our own Embeddable Framework desktop that we utilize, however we are unable to get the script button working inside of the normal Iframe.   Does using the Script button in the Embeddable Framework require popups to be allowed or can it still be used inside of the Iframe


    #EmbeddableFramework

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    Kevin Weier
    Principal Architect | Global Cloud Telephony, Foundever
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    Attachment(s)

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    d77cebae.staging.innso.io-1769161722726 (full call).txt   204 KB 1 version
    txt
    d77cebae.staging.innso.io-1769161948663 (only the error).txt   85 KB 1 version


  • 2.  RE: Embeddable Framework Script Button is not working in Iframe

    Posted 01-28-2026 08:42

    Good Day Kevin

    From what I can see on the resource center, it mentions that popup blocker should be turned off in your browser

    https://help.genesys.cloud/articles/administrator-requirements-for-the-genesys-cloud-embedded-clients/

    Also if the Oauth client has the following permissions assigned

    Regards



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    Stephan Taljaard
    EMBEDIT s.r.o
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  • 3.  RE: Embeddable Framework Script Button is not working in Iframe

    Posted 01-29-2026 15:53

    Could this text in the log be relevant?

    Blocked opening '' in a new window because the request was made in a sandboxed frame whose 'allow-popups' permission is not set.


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    Junji Sawada
    Senior Software Engineer, Team Lead
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