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  • 1.  Embeddable Framework - Support for Customer Journey?

    Posted 10-29-2025 13:24
    No replies, thread closed.

    Hi all,

    I've looked through the documentation, looks like Customer Journeys is not supported inside of the embeddable framework window. Can somebody confirm this understanding?

    Here's the equivelant window I'm trying to get from the regular UI.


    #Omni-ChannelDesktop/UserInterface

    ------------------------------
    Gary Waddell
    Professional Services Consultant
    United Kingdom
    ------------------------------


  • 2.  RE: Embeddable Framework - Support for Customer Journey?
    Best Answer

    Posted 10-29-2025 14:10
    No replies, thread closed.

    Hello Gary, 

    Customer Journeys is actually supported within the Genesys Cloud Embeddable Framework. The framework provides a specific URL through which you can access the customer journey panel. You can embed using one of these URL formats. 

    Standard Format:

    https://apps.<domain>/crm/customerJourney.html</domain>

    For app foundry published integrations:

    https://apps.<domain>/crm/{your_app_name}/customerJourney.html

    Hope this helps!



    ------------------------------
    Cameron
    Online Community Manager/Moderator
    ------------------------------



  • 3.  RE: Embeddable Framework - Support for Customer Journey?

    Posted 10-29-2025 18:03
    No replies, thread closed.

    Hi @Cameron Tomlin,

    Thanks for the update. Does this only work for predictive engagement journey tracking? We're particularly after it to surface previous calls, emails or messages from a customer.

    This is what I see in the native UI

    This is what I get on the embedded page (I've been sure to update the domain, this is the URL I'm using https://apps.euw2.pure.cloud/crm/customerJourney.html)

    Appreciate insight as always.



    ------------------------------
    Gary Waddell
    Professional Services Consultant
    United Kingdom
    ------------------------------

    Original Message


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