Shane_Jenkins | 2020-08-07 20:01:43 UTC | #1
Hi all,
We continue to make progress on embedding purecloud within ServiceNow. We're working on placing the PEF within the ServiceNow OpenFrame. We have it successfully embedded and can sign into PureCloud but we CANNOT refresh or talk directly with the Top Frame or ServiceNow instance.
We continue to get an error regarding our frame getting blocked. We've attempted to whitelist our URL https://apps.usw2.pure.cloud within ServiceNow.
Has anyone gotten PEF working within a SN OpenFrame. I'll include a screnshot of our error below. Fingers crossed, someone can point us in the right direction here.
Thanks!
Shane_Jenkins | 2020-08-12 16:58:53 UTC | #2
We solved this issue, it was related to using the proper .js file for the ServiceNow OpenFrame (Part of the SN OpenFrame API). Now we can communicate directly with the TopFrame or ServiceNow window from the embedded framework.
Regards, Shane
system | 2020-09-12 16:58:56 UTC | #3
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