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  • 1.  Enable Auto Answer as system default

    Posted 07-29-2020 06:13
    No replies, thread closed.
    Hello All,

    I was wondering is there any way to enable the Auto-Answer setting as a system default, instead of individually doing for each agent. I looked through but couldn't find anything.

    By default, when you create an agent, the Auto-Answer is turned off. 

    Thanks,
    Aakanksha
    #Ask Me Anything (AMA)
    #Omni-ChannelDesktop/UserInterface
    #Unsure/Other

    ------------------------------
    Aakanksha Goyal
    Cloudoe BV
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  • 2.  RE: Enable Auto Answer as system default

    Posted 07-29-2020 07:23
    No replies, thread closed.
    No, there is not.

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    George Ganahl GCP (Genesys Cloud), ICCE
    Principal Technology Consultant
    Genesys
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    Original Message


  • 3.  RE: Enable Auto Answer as system default

    Posted 07-29-2020 10:56
    No replies, thread closed.
    Okay, Thank you for your response.

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    Aakanksha Goyal
    Cloudoe BV
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    Original Message


  • 4.  RE: Enable Auto Answer as system default

    Posted 03-16-2021 19:26
    No replies, thread closed.
    Is there a way to bulk update each user to enable Auto answer?

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    Chris Dalziel
    Maximus, Inc.
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    Original Message


  • 5.  RE: Enable Auto Answer as system default

    Posted 03-18-2021 05:37
    No replies, thread closed.
    Hello

    you could write a script with the PATCH method https://developer.mypurecloud.com/api/rest/v2/users/#patch-api-v2-users-bulk for each user you want to update.




    ------------------------------
    Gurwan Duplenne
    Genesys - Employees
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    Original Message


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