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  • 1.  End Chat Script Behavior

    Posted 02-15-2022 15:57
    No replies, thread closed.
    Scenario - Chat is answered by agent with a Script screen pop. Once the agent ends the chat the conversation the script is replaced with wrap up. If the agent has not completed the CRM process they have to click on Scripts icon to go back. Is there a way to leave the script open, so the agent can see it?
    #Omni-ChannelDesktop/UserInterface

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    Kevin Keehan
    Realpage, Inc.
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  • 2.  RE: End Chat Script Behavior

    Posted 02-17-2022 20:02
    No replies, thread closed.
    Hey @Kevin Keehan, George and I talked about this question briefly on the Q&A Show. Check out the 31-minute mark.​



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    Matt Lawson
    Genesys - Employees
    Online Community Manager
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    Original Message


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