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  • 1.  End preview with wrap up selection (Preview Dialing)

    Posted 01-25-2022 10:46
    No replies, thread closed.
    We are switching one of our campaigns to preview mode.  I noticed after the wrap up code is selected, the agent has to select "end preview" is there a way to automatically go to next record after selecting the wrap up code?
    #Outbound

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    Clayton Curtis
    Enova Online Services, Inc.
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  • 2.  RE: End preview with wrap up selection (Preview Dialing)

    Posted 01-25-2022 22:40
    No replies, thread closed.
    Like the End Callback, something we all wish we could have.  Better to vote on the idea and let it bubble to the top:  https://genesyscloud.ideas.aha.io/ideas/OTB-I-312

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: End preview with wrap up selection (Preview Dialing)

    Posted 07-23-2023 13:52
      |   view attached
    No replies, thread closed.

    My Workaround here is by building an outbound script that constantly checks every 30 seconds if the current interaction would already have a "segmentType": "wrapup", if it already has this in the conversation detail, meaning an outbound call has been made, a wrap up code has been selected and the agent is already sitting in "end preview", then initiate a disconnect interaction, this does not affect any reschedule already made before disconnecting the interaction



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    Ryan Singson
    Infinity Sales Group
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