We are relativity new to PureCloud. We have received several complaints from various agents that they are unable to end a call. One of the agents described his experience as "...this call would not let me hang up even after the client had hung up. A notification popped up at the bottom of the screen and said " request to hang up failed""
Is this common for this to occur?
What would cause this to occur?
How can we determine the cause and correct?
There have also been times where an agent is not able to enter a wrap up code and they have to want on the wrap up code to time out so they could take the next call. Might this be related to being unable t hang up?
Thanks
#Omni-ChannelDesktop/UserInterface------------------------------
Ben Marthin
Vehicle Service Group, LLC
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