Chris_Carr | 2022-03-26 11:57:40 UTC | #1
Hi,
Is there a way to find out if an agent muted themselves during a call?
Thank you
Eos_Rios | 2022-03-26 23:01:18 UTC | #2
There is a field in the conversation segment named audioMuted that indicates if the session *is* muted, but nothing tracks a history of mute/unmute, so you can query a conversation in real time to tell it's muted at that moment, but not see a history of when during the call it was or wasn't muted.
That flag is visible in the /api/v2/conversations/calls/{conversationId} API as "muted" on the participant.
system | 2022-04-26 23:01:52 UTC | #3
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 14040