Summary
This change aims to reduce the maximum attachment limit for outbound ACD emails from 200 to 50, aligning it with the existing inbound attachment limit. Matching the outbound limit to the inbound limit of 50 ensures consistent behavior across email directions and mitigates the impact on database performance and overall system stability.
Effective Date
Monday, July 13, 2026
Details
The current limit of 200 is causing stability concerns, as conversations with excessive attachments generate oversized entries in the database.
Customer Impact
Customers currently sending outbound ACD emails with more than 50 attachments will no longer be able to do so. Any attempt to exceed the 50-attachment limit will be rejected. Customers who rely on sending large numbers of attachments in a single email thread may need to adjust their workflows and split attachments across multiple emails.
Impacted Resources
https://developer.genesys.cloud/analyticsdatamanagement/uploads/upload-email-attachments
POST /api/v2/conversations/emails/{emailId}/messages/draft/attachments/uploads
Issue References
POSTINO-3948
Contacts
@Marudhu Pandian Please reply to this announcement with any questions. This helps the wider developer community benefit from the discussion. We encourage you to use this thread before contacting the designated person directly. Thank you for your understanding.