We're excited to announce an upcoming update to our English Speech and Text Analytics model, improving our ability to detect customer sentiment and agent behaviors 🤩
The updated model has been trained on a larger set of English conversations, delivering more accurate sentiment and agent behaviour detection.
No action is required - the new models will roll out automatically.
As always, we'd love to hear your feedback
#WEM-Quality,WFM,Gamification,etc------------------------------
Liore Finkelstein
Product Manager
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