Workforce Engagement Management

We're excited to announce an update to our English Speech and Text Analytics model, improving our ability to detect customer sentiment and agent behaviors 🤩

The updated model has been trained on a larger set of English conversations, delivering more accurate sentiment and agent behaviour detection.

No action is required - the new model will roll out automatically. 

As always, we'd love to hear your feedback

Hi Liore,

Great to see continued improvements to the English STA model! Looking forward to seeing how this impacts sentiment accuracy and agent behaviour detection in real-world conversations.

We'll definitely be keeping an eye on it and sharing any feedback from our testing. Thanks for the ongoing enhancements!