Hello Community Members,
In February, we launched native gamification within Genesys Cloud, enabling agents / supervisors to visualize performance within an engaging and motivating experience. Today, we are happy to announce another important enhancement to Gamification.
You can now customize two key aspects within gamification:
- Configure reporting intervals for scorecard trend views.
- Configure leaderboard rank limit. This determines maximum ranks that are displayed in agent's leaderboard view.
For more information, see https://help.mypurecloud.com/articles/gamification-default-profile/ . This feature requires a Genesys Cloud User 3 subscription.
Check it out and let us know your feedback.
#Genesys Cloud
#Gamification#Performance Management
#Rewards and Recognition
#Workforce Engagement Management
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Shikha Khattar
Genesys - Sr. Product Manager - Workforce Engagement Management
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