The customer now has his own organization.
The license to a second production organization will be attached to the main production environment ?
This test environment will be available only for the tests period ?
How the customer requests this licence ?
For evolution & patches, we need to work directly in the production or we need to request another license (even for quick or small upgrades) ?
Regards,
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Charaf Eddine Chemlal
Dimension Data France
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Original Message:
Sent: 04-12-2019 10:00
From: George Ganahl
Subject: Environment
If a customer wants to test flows and other things before implementing in their main production organization, then they need to license a second production organization. Same goes for a partner building solutions for customers. Last I heard.
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George Ganahl CCXP, GCA
Principal Technology Consultant
Genesys
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Original Message:
Sent: 04-12-2019 09:53
From: Charaf Eddine Chemlal
Subject: Environment
Hello @George Ganahl
The production level is accessible to our customers.
For Test /Validation strategy, How are the Test / Recipe / Preprod / Prod environments managed ?
We can not develop our call flows and run our tests directly to the purecloud instance !
The customer need to ask for a testing environment before migrating to the production environment ?
Kind regards,
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Charaf Eddine Chemlal
Dimension Data France
Original Message:
Sent: 04-01-2019 08:57
From: George Ganahl
Subject: Environment
We have several levels of environment, yes, but only the Production level is accessible to customers and partners.
We have one main environment where new code is first introduced, then works its way through a testing environment, then to production.
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George Ganahl CCXP, GCA
Principal Technology Consultant
Genesys