Genesys Cloud - Main

Hello everyone.

We need advise on how to segregate environments within an organization. Let's say I have an organization that it's both used for Developing and for UAT. What are the best practices to segregate objects (phones, sites, flows, ...) so that both DEV and UAT processes can run in parallel w/o messing each other?

Thanks in advance.

Best Regards,

Daniel Grosso

Lisbon, Portugal

Well...the Best Practice is to have two Orgs.

There is no way to emulate multi-tenant within one Organization (which is essentially what you are trying to do).

The only thing you could do to get close would be to set up naming in such a way that it is obvious which entities go with which purpose (e.g., begin each name with DEV_ or UAT_). There is no way to set up permissions so that a specific user has rights to view specific locations/sites/queues/users/etc.

In Architect, we have teams that set up a main menu with a DTMF option in the initial flow that branches off to another flow specific to each team member. For example, Option 1 could branch to a DEV flow and option 2 could branch to a UAT flow. Or, as you are probably already doing, have one DID for DEV and another for UAT (split by the trunking provider to go to different edges, as in your other post).

Hello George.

The suffix approach is something that we already plan to have. The main menu is actually a great tip.

Thank u.

Regards,

Daniel