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  • 1.  Error Creating a Survey Policy - user does not have proper permissions to participate in surveys

    Posted 06-01-2023 09:04
    Edited by Ed Mckenna 06-01-2023 11:41

    We get an error as follows that is NOT related to the user who is creating the policy but rather seems to be related to a user that is affected by the policy.  Also we can see no obvious issue with the user's permissions.

    ERROR
     There are errors with your policy. Please review the errors below and make the necessary changes.There are errors with your policy. Please review the errors below and make the necessary changes.

    • xxx@company.com does not have proper permissions to participate in surveys.
      • Correlation ID: 9c10f5da-91e4-4c54-98dd-7d6b2bb7949a

    Can anyone advise why we get this error and what corrective action can be taken to address it?

    Policy configuration


    #QualityManagement

    #Policy 

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    Ed Mckenna
    TTEC Digital, LLC fka Avtex Solutions, LLC
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  • 2.  RE: Error Creating a Survey Policy - user does not have proper permissions to participate in surveys

    Posted 06-01-2023 19:19

    Going out on a limb here, but perhaps one of the agents assigned to the policy does not have this permission:

    Quality  Survey  Participate Participate in survey

    It looks like your policy is to record ANY call over one minute, so it will essentially be enabled to EVERY user on ALL calls.  So, if every user does not have the above permission, you can't apply that policy.



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Error Creating a Survey Policy - user does not have proper permissions to participate in surveys

    Posted 06-02-2023 07:32

    Robert,

    Thanks very much.  As obvious as it seems I was not aware of that permission being needed " Quality Survey Participate".  I was only aware that you needed "Quality Evaluation Participate" and "Recording ScreenRecording Participate".

    I think this is exactly the assist I needed.

    Thanks again.



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    Ed Mckenna
    TTEC Digital, LLC fka Avtex Solutions, LLC
    ------------------------------



  • 4.  RE: Error Creating a Survey Policy - user does not have proper permissions to participate in surveys

    Posted 9 days ago

    We have provided the permission Quality  Survey  Participate but still this error is there



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    Anamika Sharma
    HCL America Inc.
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  • 5.  RE: Error Creating a Survey Policy - user does not have proper permissions to participate in surveys

    GENESYS
    Posted 8 days ago

    Hi Anamika,

    I'd suggest you open a ticket with CARE so they can assist.



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    Herrick Mai
    Genesys - Employees
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