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  • 1.  Error Message

    Posted 06-19-2019 21:13
    No replies, thread closed.
    Customer gets this error message,'A request couldn't be completed Refresh to try again',  and it seems to be related to having My Performance running.

    Has anyone experienced this before if so what was the fix?

    Regards
    Darrell
    #Omni-ChannelDesktop/UserInterface

    ------------------------------
    Darrell Beard
    Pyrios NZ Ltd
    ------------------------------


  • 2.  RE: Error Message

    Posted 06-19-2019 22:22
    No replies, thread closed.
    Hey Darrell, i get this all the time. I assumed it was because the internet connection drops when it occurs, after a refresh it resumes.
    Just doesn't happen on the performance pages also find it occurs on Outbound Campaign with an added exception of a blue color block at the base of the screen also on the Queues Activity screen it occurs too for me.

    Have also experienced this both on the UI via Chrome and the Desktop App

    ------------------------------
    Darryn Chang
    Stuff Limited
    New Zealand
    2 Years Purecloud
    ------------------------------

    Original Message


  • 3.  RE: Error Message

    Posted 06-20-2019 00:23
    No replies, thread closed.
    Something to note on this, i had it occur to me a moment ago and looked at the console log.
    Found the following errors when the message was triggered, so maybe its the analytics being overloaded

    Status 405, 504, 401, 404 error codes in the log as the messages came through. Probably a job for someone in the dev teams as the aggregates seem to overload and throw these messages.

    ------------------------------
    Darryn Chang
    Stuff Limited
    New Zealand
    2 Years Purecloud
    ------------------------------

    Original Message


  • 4.  RE: Error Message

    Posted 06-23-2019 16:48
    No replies, thread closed.
    Hi Darryn,

    This is great information, I sent multiple console logs to customer care. The customer getting frustrated with small issue like this one, but have explained it's not affecting the operational side, as I said, it's either internet lag or some backend process not running correctly.
    I will pass this info you sent onto the case, and also find out whats happening.

    Appreciate your time

    Cheers
    Darrell

    ------------------------------
    Darrell Beard
    Pyrios NZ Ltd
    ------------------------------

    Original Message


  • 5.  RE: Error Message

    Posted 07-10-2019 18:36
    No replies, thread closed.
    Hi Darryn,

    Been working away with Genesys on this one. Turns out the customer had a Web Proxy in the way, so we asked them to bypass based on mypurecloud.com.au domain, and so far so good. Just for reference, it has also seemed to have fixed the issues of not able to use any call control, would get error message, not able to hold/unhold/endcall to name a few

    Regards
    Darrell

    ------------------------------
    Darrell Beard
    Pyrios NZ Ltd
    ------------------------------

    Original Message


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