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  • 1.  Error saving Workforce

    Posted 07-15-2021 07:15
    No replies, thread closed.
    Hi, 

    I have an error in workforce saving modifications of a forecast. 
    The error is: "An error ocurred while trying to save your changes".
    Because can it be? I have already made more modifications and it had not happened to me.


    Thks
    #Genesys Cloud
    #Workforce Management

    ------------------------------
    Yolanda Valles
    Navarra Tecnología del Software SL
    ------------------------------


  • 2.  RE: Error saving Workforce

    Posted 07-16-2021 07:28
    No replies, thread closed.
    How many modifications have you made to the forecast? There is a limit.

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    Greg Barrett
    Outdoor Network LLC
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    Original Message


  • 3.  RE: Error saving Workforce

    Posted 07-16-2021 07:42
    No replies, thread closed.
    Hi Greg,

    19 modifications were made without error and when making 20, it gave the error. No limitations are indicated in the Resorce.

    Are there limitations?

    Regards

    ------------------------------
    Yolanda Valles
    Navarra Tecnología del Software SL
    ------------------------------

    Original Message


  • 4.  RE: Error saving Workforce
    Best Answer

    Posted 07-17-2021 07:15
    No replies, thread closed.
    The enforced limit is 50 and noted on resource center (https://help.mypurecloud.com/articles/workforce-management-supported-configuration/).

    It could be a transient issue you hit. If it is consistent, then please open a support ticket so an engineer can work with you on gathering information.

    ------------------------------
    Jay Langsford
    VP, R&D
    ------------------------------

    Original Message


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