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  • 1.  Error- Something went wrong

    Posted 12-04-2024 10:20
    No replies, thread closed.

    TM sees 'Sorry, something went wrong. Please reload to try again' on many email interactions + ServiceRequest tab, when incoming email cames. After that when TM clicks on reload button he can able to see email body also able to reply to the email. What action need to taken care?

     


    #API/Integrations
    #ArchitectureandDesign
    #ConversationalAI(Bots,AgentAssist,etc.)
    #Connect with a Customer (NEW)
    #Telephony

    ------------------------------
    Roshan Narkhede
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  • 2.  RE: Error- Something went wrong

    Posted 12-04-2024 10:38
    No replies, thread closed.

    Hello Roshan, 

    This is going to require a case with Customer Care UI team. They will need to review console and network logs to see whats going on under the hood. Please work with your admin to get this case opened. 

    Cheers, 



    ------------------------------
    Cameron
    Online Community Manager/Moderator
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  • 3.  RE: Error- Something went wrong

    Posted 12-05-2024 11:07
    No replies, thread closed.

    I have been seeing the same error message in the last few days.  Our Dev Org is in the US West, but honestly, I am trying to remember if it was email, voice, or Messaging interactions.  It was very intermittent.



    ------------------------------
    Martin Bunting
    i3Vision Technologies Inc.SC
    ------------------------------

    Original Message


  • 4.  RE: Error- Something went wrong

    Posted 02-10-2025 09:15
    No replies, thread closed.

    Roshan, did you find a resolution or root cause for this issue?  We are intermittently experience this too on Web Messenger interactions.



    ------------------------------
    Christy McDaniel
    Marketing Manager
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  • 5.  RE: Error- Something went wrong
    Best Answer

    Posted 02-10-2025 09:28
    No replies, thread closed.

    Hello, 

    Please download Console and network log and validate where it is showing error. also, Check "Network Readyness tool" to check network readiness. 

    This seems network or Active directory permission issue instead of Genesys issue. 



    ------------------------------
    Pankaj Jha
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