Original Message:
Sent: 03-02-2026 08:08
From: Ragheb Gmira
Subject: Error when calling Bot Flow from Inbound Flow (Genesys TTS – French fr-fr)
Hello Sam,
Thank you for your message.
On my side, I only have Genesys TTS available. The Genesys Enhanced TTS engine is not available in my environment.
Could you please advise how I can enable it?
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Ragheb Gmira
Consultant IT
Original Message:
Sent: 03-02-2026 06:54
From: Samuel Jillard
Subject: Error when calling Bot Flow from Inbound Flow (Genesys TTS – French fr-fr)
Hello Ragheb,
I found this thread that confirms you need to use the Genesys Enhanced TTS engine: Call Bot Flow can not be used
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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
Original Message:
Sent: 03-02-2026 05:52
From: Ragheb Gmira
Subject: Error when calling Bot Flow from Inbound Flow (Genesys TTS – French fr-fr)
Hi everyone,
I need your help regarding an error I'm getting in Architect.
When I try to use the "Call Bot Flow" action inside an Inbound Flow, I receive the following error:
The 'Call Bot Flow' action cannot be used when a flow supported language is configured to use the 'Genesys TTS' text to speech engine. Please change the text to speech engine configured on the following language: French (fr-fr).
The flow language is configured to French (fr-fr) and currently uses Genesys TTS.
Has anyone faced this issue before?
What would be the recommended best practice in this case?
Thank you in advance for your support.
#ConversationalAI(Bots,VirtualAgent,etc.)
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Ragheb Gmira
Consultant IT
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