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  • 1.  Error when trying to configure outbound routes

    Posted 10-18-2023 10:47
    No replies, thread closed.

    I am getting an error (see below) when trying to enable the outbound route.  I have made sure that the numbers I have tried are ELIN capable but they are NOT Genesys Cloud Numbers.  This is the first time I have tried to enable the outbound route when it is not BYOC so I am sure it is something simple that I am missing.  Any help is appreciated.  Thanks!


    #Implementation
    #Outbound
    #Telephony

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    Maureen Shaw
    Helpware Inc
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  • 2.  RE: Error when trying to configure outbound routes
    Best Answer

    Posted 10-18-2023 23:42
    No replies, thread closed.

    Figured it out...it is because this is not BYOC so Genesys Cloud requires the number associated with the location to be a Genesys provisioned, emergency capable (confirmed in Number Management with the green check mark under the Emergency Capable column) number.



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    Maureen Shaw
    Helpware Inc
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