masanchezmemo | 2019-01-03 21:08:36 UTC | #1
Hello guys,
I have a webservice datadip action to invoke a WebService on a IIS running W2008R2. The webservices has been tested in Postman but when trying to run from an IVR I have the following error:
The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel. ---> System.Security.Authentication.AuthenticationException: The remote certificate is invalid according to the validation procedure.
Any clue?
Tks,
Mario
Jason_Mathison | 2019-01-03 21:26:49 UTC | #2
Hi Mario,
Since this is an issue with a self-signed certificate I believe that you need to do something to the effect of importing the public version of the self-signing certificate as a trusted root certificate on to your bridge server. I don't have the steps for how to do that handy.
--Jason
masanchezmemo | 2019-01-04 14:35:55 UTC | #3
Where can I get the steps?
Jason_Mathison | 2019-01-04 14:49:09 UTC | #4
As a first step, if you try to hit the web service via a browser on the bridge server, do you get a security warning about the certificate?
Searching google for "windows import a self-signed certificate" brought up this as the first result:
https://pubs.vmware.com/flex-1/index.jsp?topic=%2Fcom.vmware.horizon.flex.admin.doc%2FGUID-4F29CCE6-2F04-461D-81EF-C1480B1A8E84.html
It seems like the right idea if both machines are running windows. AFAIK getting self-signed certificates to work is outside of Genesys documentation and support. You may have to work with the web service developer and/or whoever maintains the domain to get the certificate situation in order.
--Jason
Becky_Powell | 2019-01-04 14:58:51 UTC | #5
Hi Mario,
You might find these troubleshooting steps useful: https://help.mypurecloud.com/articles/troubleshoot-web-services-data-dip-connector/
-Becky
masanchezmemo | 2019-01-04 15:30:15 UTC | #6
Jason,
Forgot telling you that the IIS is running on the same BridgeServer.
Regards,
mario
Jason_Mathison | 2019-01-04 16:57:10 UTC | #7
Hi Mario,
If the various suggestions Becky and I gave you don't resolve this then please open up a case with Customer Care to continue troubleshooting.
--Jason
system | 2019-02-04 16:57:12 UTC | #8
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