Since three day we've been unable to pick up any calls. We have introduced a firewall into our network, but we have carried out the network authorizations on this page https://fr-help.mypurecloud.com/articles/ports-and-services-for-genesys-cloud-clients/ and on this one too. https://fr-help.mypurecloud.com/articles/domains-for-the-firewall-allowlist/
But when the call goes up to the agent, the automatic hang-up doesn't work and neither does the manual hang-up, so the call is transferred from agent to agent with no possibility of being answered. Despite removing the firewall from the network, the problem persists. edge 1 and two are connected to the internet, the external connections are online, but it's impossible to pick up incoming calls or make outgoing calls. Thank you for helping us to find the cause of this problem and to resolve it.
#Telephony------------------------------
Gatoussan Akakpo
Exceliam Sarl
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