Workforce Engagement Management

Hello, 

I am looking to import some historical data for forecasting testing in deployment of Genesys Cloud and seem to be receiving the same error message no matter what I do. 

I have used the template for importing historical queue data and updated this with our data. (I am currently using a small 1 week sample to ensure this is working properly) 

I am getting an error for "Filename contains invalid characters"

I am using the following formatting: 

Any help or guidance would be greatly appreciated. 

I guess I should have included the filename itself. 

"historical data t.csv"

Microsoft Excel Comma Separated Values File (.csv)

is the file type. 

Hello, 

I am looking to import some historical data for forecasting testing in deployment of Genesys Cloud and seem to be receiving the same error message no matter what I do. 

I have used the template for importing historical queue data and updated this with our data. (I am currently using a small 1 week sample to ensure this is working properly) 

I am getting an error for "Filename contains invalid characters"

I am using the following formatting: 

Any help or guidance would be greatly appreciated. 

Hi - I'd try removing the spaces in the file name, I remember having the same issue months ago and this seems to have worked for me.

I guess I should have included the filename itself. 

"historical data t.csv"

Microsoft Excel Comma Separated Values File (.csv)

is the file type. 

Hello, 

I am looking to import some historical data for forecasting testing in deployment of Genesys Cloud and seem to be receiving the same error message no matter what I do. 

I have used the template for importing historical queue data and updated this with our data. (I am currently using a small 1 week sample to ensure this is working properly) 

I am getting an error for "Filename contains invalid characters"

I am using the following formatting: 

Any help or guidance would be greatly appreciated.