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  • 1.  Errors Importing historical data

    Posted 01-28-2025 10:43
    No replies, thread closed.

    Hello, 

    I am looking to import some historical data for forecasting testing in deployment of Genesys Cloud and seem to be receiving the same error message no matter what I do. 

    I have used the template for importing historical queue data and updated this with our data. (I am currently using a small 1 week sample to ensure this is working properly) 

    I am getting an error for "Filename contains invalid characters"

    I am using the following formatting: 

    Intervals Start Queue Media Type Skill Set Language Offered Interactions Handled Total Handle Time
    2025-01-21T09:15:00 DDMI CS VOICE 8 8 532

    Any help or guidance would be greatly appreciated. 


    #Workforce Management
    #Forecasting

    ------------------------------
    John Vanvalkenburg
    Delta Dental of Michigan
    ------------------------------


  • 2.  RE: Errors Importing historical data

    Posted 01-28-2025 11:17
    No replies, thread closed.

    I guess I should have included the filename itself. 

    "historical data t.csv"

    Microsoft Excel Comma Separated Values File (.csv)

    is the file type. 



    ------------------------------
    John Vanvalkenburg
    Delta Dental of Michigan
    ------------------------------



  • 3.  RE: Errors Importing historical data

    Posted 01-29-2025 02:16
    No replies, thread closed.

    Hi - I'd try removing the spaces in the file name, I remember having the same issue months ago and this seems to have worked for me.



    ------------------------------
    Mohamed Nasr
    ------------------------------

    Original Message


  • 4.  RE: Errors Importing historical data

    Posted 01-29-2025 10:41
    No replies, thread closed.

    Hi John,

    Yes, the Historical Data Import feature does not support the spaces in the file name. Please remove the spaces in the file name, it should work. 

    Thanks

    Vikas



    ------------------------------
    Vikas Srivastava
    Senior Manager, Development
    ------------------------------

    Original Message


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