Genesys Cloud - Main

How does Genesys ensure service continuity in the event of disruptions impacting key cloud or AI providers (e.g., AWS) supporting the platform? What mitigation strategies have been communicated, and what actions should customers consider to ensure operational readiness?

#Security
#System/PlatformAdministration
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Martin Bunting
New Era Technology
Senior Solutions Consultant
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Hi Martin

Genesys provides more details about its resilience architecture here:
https://www.genesys.com/trust-center/resilience

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Kaio Oliveira
GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM

PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.
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Hi Martin

I would recommend having a look at the Genesys status page as well - https://status.mypurecloud.com/

Regards

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Stephan Taljaard
EMBEDIT s.r.o
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