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  • 1.  Escalation of threats in the Middle East

    Posted 04-01-2026 16:02

    How does Genesys ensure service continuity in the event of disruptions impacting key cloud or AI providers (e.g., AWS) supporting the platform? What mitigation strategies have been communicated, and what actions should customers consider to ensure operational readiness?


    #Security
    #System/PlatformAdministration
    #Telephony
    #Other

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    Martin Bunting
    New Era Technology
    Senior Solutions Consultant
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  • 2.  RE: Escalation of threats in the Middle East
    Best Answer

    Posted 04-01-2026 17:38

    Hi Martin

    Genesys provides more details about its resilience architecture here:
    https://www.genesys.com/trust-center/resilience



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    Kaio Oliveira
    GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM

    PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.
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    Original Message


  • 3.  RE: Escalation of threats in the Middle East

    Posted 04-02-2026 03:01

    Hi Martin

    I would recommend having a look at the Genesys status page as well - https://status.mypurecloud.com/

    Regards



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    Stephan Taljaard
    EMBEDIT s.r.o
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    Original Message


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