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  • 1.  Escalation of threats in the Middle East

    Posted 2 hours ago

    How does Genesys ensure service continuity in the event of disruptions impacting key cloud or AI providers (e.g., AWS) supporting the platform? What mitigation strategies have been communicated, and what actions should customers consider to ensure operational readiness?


    #Security
    #System/PlatformAdministration
    #Telephony
    #Other

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    Martin Bunting
    New Era Technology
    Senior Solutions Consultant
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  • 2.  RE: Escalation of threats in the Middle East

    Posted an hour ago

    Hi Martin

    Genesys provides more details about its resilience architecture here:
    https://www.genesys.com/trust-center/resilience



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    Kaio Oliveira
    GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM

    PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.
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    Original Message


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